1. PRIVACY POLICY
Introduction
Testerdirect.co.uk Limited (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use the Testerdirect mobile application.
This policy applies to all users, customers, and visitors interacting with our services.
Information We Collect
Personal Information
We may collect the following personal data when you interact with our website or services:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction details
This data is collected when you:
- Place an order
- Contact customer support
- Register an account
- Subscribe to communications
Payment Information
We do not store or process your credit or debit card details directly. All payments are securely processed through Stripe, which is fully compliant with PCI-DSS standards and uses advanced encryption technologies to ensure transaction security.
Mobile App Data
When using the Testerdirect App, we may collect:
- Device identifiers (e.g., device ID)
- Usage logs and system activity
- Event-based alerts and diagnostics
This information is strictly used to:
- Provide real-time security alerts
- Monitor device performance
- Improve system reliability
How We Use Your Data
We use your personal data to:
- Process and deliver orders
- Provide customer support
- Send order confirmations and updates
- Improve our website, services, and user experience
- Ensure system security and fraud prevention
- Comply with legal and regulatory obligations
Data Sharing and Disclosure
We only share your information when necessary and with trusted partners, including:
- Payment processors (e.g., Stripe)
- Delivery and courier service providers
- IT and system service providers
We may also disclose your information:
- To comply with legal obligations
- To protect our rights, customers, or business
- In case of business restructuring or legal claims
We never sell or rent your personal data.
Data Retention
We retain personal data only for as long as necessary to:
- Fulfill orders and services
- Comply with tax and legal obligations
- Resolve disputes and enforce agreements
Data Security
We implement appropriate technical and organizational measures, including:
- SSL encryption for all data transmissions
- Secure servers and restricted access
- Regular system monitoring and updates
Your Rights Under UK GDPR
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to data processing
- Request data portability
To exercise your rights, contact us at:
📧 sales@testerdirect.co.uk
Contact Information
If you have any questions regarding this Privacy Policy, you may contact via email sales@testerdirect.co.uk us directly.